Terms of Service

These Terms of Service form an agreement between you and Grand Royale Group regarding your access to and use of our website and related digital services.

You must not use our website or services if you do not agree to these terms. Your continued use confirms your acceptance of the terms that apply at the time of use.

You must be at least 18 years old to enter a binding transaction through our website. A person under 18 may use educational content under the supervision of a parent, guardian, teacher, trainer or authorised education provider.

In these terms:

• Grand Royale Group, we, us and our refer to the Grand Royale Group entity operating this website and the relevant service.
• Website includes grandroyalegroup.com.au and any related page, portal, subdomain or digital interface operated by us.
• Services include website information, hospitality enquiries, accommodation information, event information, property enquiries, simulation resources and downloadable documents.
• Simulation content means fictional or educational business information developed for training, assessment and workplace simulation.
• User means any visitor, guest, learner, trainer, education provider, business representative or account holder.

Grand Royale Group provides information and digital resources relating to hospitality operations, hotels, accommodation, food and beverage, events, guest services, property enquiries and vocational learning simulations.

The website may allow you to:

• View information about Grand Royale Group services.
• Submit accommodation, restaurant and event enquiries.
• Review simulated room and property listings.
• Access policies, procedures and templates.
• Use workplace simulation resources.
• Access an authorised staff or learner portal.

Some services may be operated by related entities, accommodation providers, education providers or authorised third parties.

Some website content forms part of a simulated hospitality enterprise developed for vocational education, workplace training, assessment and skills development.

Simulation content may include fictional employees, departments, properties, room listings, business records, prices, operational scenarios, forms and policies.

Unless clearly stated otherwise, simulation content does not represent an actual employment offer, confirmed booking, available property, investment opportunity or professional service.

Training use

Learners and trainers must use simulation materials only for legitimate educational, training and assessment purposes.

No professional advice

Templates, procedures, policies and scenarios provide general educational information. They do not constitute legal, financial, employment, property or safety advice.

Assessment integrity

Users must not engage in plagiarism, impersonation, contract cheating, unauthorised collaboration or conduct that compromises assessment integrity.

Information about accommodation, dining, packages, facilities and hospitality services remains subject to availability and confirmation.

Submitting an enquiry does not create a confirmed reservation. A booking becomes confirmed only after written confirmation and receipt of any required payment.

Booking details

You must provide complete and accurate guest, contact, occupancy and payment information.

Guest obligations

• Provide valid identification at check in.
• Provide a valid payment method or security deposit.
• Comply with occupancy limits and property rules.
• Respect staff, guests, neighbours and property.
• Follow health, safety and security instructions.
• Pay authorised charges and reasonable damage costs.

Accessibility and special requirements

Please disclose accessibility, dietary, medical or other requirements when making an enquiry. Particular facilities and services must be confirmed before arrival.

Event information, venue capacity, catering options, layouts, equipment and indicative pricing remain subject to written confirmation.

A proposal, quotation or preliminary hold does not create a confirmed event booking unless a written agreement has been accepted and required deposits have been paid.

Event organisers may be required to comply with separate conditions covering guest numbers, catering, alcohol service, contractors, security, insurance, workplace safety, access times and cancellation.

Property, studio, suite, hotel room, rental and purchase information may be provided for simulation, promotional or general enquiry purposes.

Images, floor plans, dimensions, inclusions, views, furniture, finishes, prices and availability may be indicative.

Website information does not constitute:

• A formal offer to sell or lease property.
• Financial, investment, taxation or legal advice.
• A valuation, building report or pest inspection.
• A guarantee about future value or returns.
• A substitute for independent due diligence.

Prospective purchasers and tenants should obtain independent legal, financial, building and property advice.

Some resources may require an approved account. You must provide accurate information and keep your account details current.

You are responsible for:

• Keeping login credentials confidential.
• Preventing unauthorised account access.
• Using only the account assigned to you.
• Reporting suspected misuse or security incidents.
• Ensuring account activity is authorised.

You must not use the website or services to:

• Break Australian or applicable international law.
• Misrepresent your identity or authority.
• Upload malicious code or harmful software.
• Bypass authentication or security controls.
• Access systems or records without permission.
• Scrape or extract content without approval.
• Disrupt the website or another users access.
• Send spam or fraudulent enquiries.
• Harass or discriminate against another person.
• Present simulation documents as genuine records.

We aim to provide clear and current information. Hospitality services, venue details, menus, facilities, property information and simulation resources may change.

Subject to rights that cannot be excluded, we do not guarantee that every page will remain complete, current or error free.

Website images may be representative. Appearance may differ because of renovations, seasonal changes, photography, staging or simulation design.

Unless stated otherwise, Australian prices are displayed in Australian dollars and include goods and services tax where applicable.

Prices may vary according to dates, availability, occupancy, packages, event requirements and third party charges.

You should review the total price, inclusions, deposit requirements, payment schedule and cancellation conditions before completing a transaction.

You confirm that you are authorised to use the selected payment method.

Cancellation and amendment conditions depend on the service, rate, package, property, event and provider.

Promotional or limited availability rates may have stricter cancellation conditions where permitted by law.

Any refund or cancellation fee will be determined by the disclosed booking conditions and applicable law.

Our goods and services may come with guarantees, rights and remedies under the Competition and Consumer Act 2010 and Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded.

Where permitted by law, our liability may be limited to supplying the relevant service again or paying the reasonable cost of having it supplied again.

Website content, branding, logos, designs, photographs, text, graphics, policies, procedures, templates, simulations, downloadable documents and software are owned by or licensed to Grand Royale Group.

You may view content for personal, educational or authorised internal business use.

Without written permission, you must not:

• Republish or commercially distribute our content.
• Sell or provide paid access to resources.
• Remove copyright or ownership notices.
• Present modified content as an official document.
• Use our branding to suggest endorsement.

You retain ownership of material you submit through the website, subject to rights held by another person.

You permit us to receive, store, review and use submitted material where reasonably required to respond to your enquiry, provide a service, administer an account or meet legal obligations.

You must have authority to submit the material.

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy law.

Information may be collected when you submit an enquiry, create an account, download a resource, communicate with our virtual assistant or use the website.

We may use cookies and similar technologies to operate the website, maintain security, remember preferences and analyse performance.

Electronic communications

We may send operational communications relating to enquiries, bookings, accounts, transactions, safety, security or service administration.

Contact enquiry@grandroyalegroup.com.au regarding communication preferences.

We use reasonable administrative, technical and organisational measures to protect the website and information under our control.

No internet transmission or electronic storage method provides absolute security.

You should protect login details and avoid sending unnecessary sensitive information through general enquiry forms.

Our website may include links, maps, videos, booking systems, payment services or resources supplied by third parties.

Third party services operate under their own terms and privacy practices.

Review third party conditions before providing information or completing a transaction.

We may update, maintain, restrict, suspend or discontinue a website function for security, maintenance, legal, operational or commercial reasons.

We do not guarantee uninterrupted access.

Availability may be affected by maintenance, internet outages, cyber incidents, third party systems, equipment failures or events outside reasonable control.

To the maximum extent permitted by law, Grand Royale Group is not liable for loss arising solely from:

• Unlawful or negligent use of the website.
• Reliance on simulation content as a transaction.
• Incorrect information you provide.
• Failure to follow service conditions.
• A third party service outside our control.
• An event outside our reasonable control.

Nothing in this section limits liability that cannot lawfully be excluded.

To the extent permitted by law, you are responsible for reasonably foreseeable loss caused by unlawful use, deliberate security breaches, intellectual property infringement or material breach of these terms.

This provision does not make you responsible for loss caused by our negligence or unlawful conduct.

We may restrict or suspend access where reasonably necessary to:

• Protect users, information or systems.
• Investigate suspected fraud or abuse.
• Respond to a material breach of these terms.
• Comply with a legal or regulatory requirement.

Immediate action may be taken where delay could create a safety, security or legal risk.

We may update these terms to reflect changes to services, technology, operations or legal obligations.

The current version and effective date will be displayed on this page.

A change will not remove an accrued right or mandatory consumer protection.

Contact us first if you have a complaint about the website, service, transaction or account.

Please include:

• Your name and preferred contact details.
• The relevant booking or enquiry reference.
• A clear description of the issue.
• The outcome you are seeking.
• Relevant supporting documents.

We will acknowledge and assess complaints within a reasonable period.

You retain the right to contact an applicable consumer protection, privacy, fair trading or regulatory body.

These terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

Subject to mandatory rights, the parties submit to courts and tribunals with jurisdiction in Queensland.

Separate terms

A booking, subscription, education licence, event agreement, employment process or property transaction may have separate terms.

Severability

If part of these terms is invalid or unenforceable, the remaining provisions continue to operate.

No waiver

A delay in enforcing a right does not waive that right.

Assignment

You must not transfer rights or obligations under these terms without written approval.

Entire agreement

These terms and applicable service terms govern your use of the relevant website service.