Cookie Policy
This Cookie Policy explains how Grand Royale Group uses cookies and similar technologies across our websites, digital services, hospitality platforms and online simulation environments.
Grand Royale Group values transparency and responsible information handling. We use cookies to operate our digital services, improve website performance, support secure user sessions and understand how visitors engage with our hospitality and simulation resources.
Overview
This Cookie Policy applies to websites, online portals, booking and enquiry interfaces, digital learning environments and related online services operated or controlled by Grand Royale Group.
References to Grand Royale Group, we, us or our include Grand Royale Group and its simulated hospitality divisions, properties, restaurants, event venues, training resources and associated digital services.
This policy should be read with our Privacy Policy and any terms that apply to the relevant website, portal, booking service or simulation activity.
What cookies are
Cookies are small text files that a website may place on your computer, mobile device or browser when you access a digital service.
We may also use related technologies such as local storage, session storage, tags, pixels, scripts and device identifiers.
Session and persistent cookies
- Session cookies usually expire after you close your browser.
- Persistent cookies remain until their expiry date or deletion.
- First party cookies are placed by Grand Royale Group.
- Third party cookies are placed by approved service providers.
How we use cookies
Grand Royale Group may use cookies to support the following activities.
- Maintain website security.
- Remember preferences and consent selections.
- Support secure login sessions.
- Enable booking and enquiry forms.
- Monitor website performance.
- Improve document discovery and navigation.
- Measure approved campaigns.
- Personalise selected website features.
Cookie categories
Strictly necessary
Always activeRequired for security, accessibility, consent records, forms and authenticated sessions.
Functional
OptionalRemember display settings, language and selected website preferences.
Analytics
OptionalHelp us understand website visits, performance and resource usage.
Marketing
OptionalSupport campaign measurement and relevant promotional content.
Indicative cookie register
Cookie names and retention periods may change as our systems and service providers change.
| Cookie | Category | Purpose | Duration |
|---|---|---|---|
| gr_cookie_consent | Necessary | Stores consent preferences. | Up to 12 months |
| gr_session | Necessary | Maintains secure sessions. | Browser session |
| gr_security_token | Necessary | Protects forms and requests. | Browser session |
| gr_display_preferences | Functional | Remembers display settings. | Up to 12 months |
| analytics_identifier | Analytics | Measures visitor activity. | Up to 24 months |
| campaign_identifier | Marketing | Measures campaign performance. | Up to 90 days |
Third party services
Our website may use approved third party technology for hosting, analytics, booking services, payment processing, customer support, embedded content, recruitment and campaign measurement.
Third parties may process information under their own privacy and cookie policies.
Consent and preferences
You may accept optional cookies, reject optional cookies or select individual categories through our preference centre.
Strictly necessary cookies remain active because they support core website functions.
Browser controls
Most browsers allow you to remove or block cookies. Blocking all cookies may affect login areas, forms, bookings, downloads and interactive website functions.
Cookies and personal information
Cookie information may include internet protocol addresses, browser types, devices, general locations, page activity, session information and preferences.
Where applicable, Grand Royale Group handles personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
Cookie retention
We retain cookie information only for the period required to fulfil its purpose, protect our services and meet operational or legal requirements.
Information security
Grand Royale Group uses reasonable administrative, technical and physical controls to protect information against misuse, interference, loss and unauthorised access.
Children, students and simulation users
Some resources may support vocational training and simulated workplace activities. We aim to apply proportionate privacy controls for learners and students.
Changes to this policy
We may update this policy when our technologies, operations, service providers or legal obligations change.
Contact us
Contact Grand Royale Group with questions about cookies, privacy preferences or information handling.
Privacy and general enquiries
Grand Royale Group, Australia
Your privacy preferences
We use necessary cookies to operate this website. With your permission, we may also use functional, analytics and marketing cookies.
Cookie preferences
Choose which optional cookies Grand Royale Group may use.
Necessary cookies remain active because they support secure and reliable website functions.
Strictly necessary cookies
Required for security, page navigation and sessions.
Functional cookies
Remember website settings and selected features.
Analytics cookies
Help measure performance and website usage.
Marketing cookies
Support campaign measurement and promotions.